Privacy Policy

Zoomly Privacy Policy

 Effective Date: 29 April 2026

1. Introduction

Zoomly Ride Pty Ltd (“Zoomly”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, mobile application, or services.

2. Scope of This Policy

This policy applies to:

• Website visitors
• App users (Drivers and Riders)
• Support persons / guardians (“Dependents”)
• Job applicants
• Business partners and contractors

3. Types of Information We Collect

3.1 Personal Information

We may collect:

• Name, date of birth, contact details
• Account login details
• Payment and transaction data
• Driver licence and identity verification documents
• Communication history (support requests, messages)
• Device and usage data (IP address, browser, device type)

3.2 Sensitive Information

Due to the nature of Zoomly, we may collect:

• Health and accessibility requirements
• Mobility needs and support preferences
• Emergency contact details
• Cultural or language preferences
• Criminal history (for driver screening)

We only collect sensitive information where:

• You provide consent; or
• It is necessary to deliver our services; or
• Required by law

3.3 Location Data

We collect real-time and historical location data to:

• Match Riders with Drivers
• Enable trip tracking and navigation
• Ensure safety and incident response
• Prevent fraud and misuse

Location data may be collected even when the app is running in the background.

3.4 Behavioural & Usage Data

We collect:

• App interaction data
• Trip behaviour (acceptance, cancellations, timing)
• Ratings, feedback, and performance metrics

This helps improve matching, safety, and platform performance.

4. How We Collect Information

We collect information:

• Directly from you (app, forms, onboarding)
• Automatically via app and website usage
• From third parties, including:
  • Identity verification providers
  • Background check providers
  • Payment processors
  • NDIS-related entities (where applicable)

5. Why We Use Your Information

We use your data to:

Core Services

• Provide ride-hailing and matching services
• Enable driver onboarding and compliance checks
• Facilitate payments and transactions

Safety & Compliance

• Monitor trips and detect unsafe behaviour
• Enable emergency response and incident reporting
• Meet regulatory and legal obligations

Platform Improvement

• Improve matching algorithms and user experience
• Conduct analytics and product development

Communication

• Provide support and service updates
• Send important operational notifications

Marketing

• Send updates, offers, and promotions (you can opt out anytime)

6. Artificial Intelligence & Automated Decision-Making

Zoomly may use AI and automated systems to:

• Match Riders with suitable Drivers
• Detect fraud or suspicious activity
• Optimise routes and pricing
• Assist customer support

Where decisions significantly affect you:

• Human review is available
• We take reasonable steps to ensure fairness and accuracy

We do not rely solely on automated decision-making for critical outcomes (e.g. account bans, safety incidents).

7. Data Sharing & Disclosure

We may share your information with:

Operational Providers

• Cloud hosting providers (e.g. AWS)
• Payment processors
• Analytics and marketing platforms

Platform Participants

• Drivers and Riders (only necessary trip-related information)
• Support persons or guardians (where authorised)

Regulatory & Legal

• Courts, regulators, law enforcement
• NDIA, plan managers, or support coordinators (if applicable)

Business Transactions

• Investors, acquirers, or advisors in the event of a sale or restructure

We never sell your personal data.

8. Overseas Data Transfers

Some providers may store or process data overseas.
We take reasonable steps to ensure compliance with Australian privacy laws when data is transferred internationally.

9. Data Security

We implement safeguards including:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls and authentication
• Monitoring and logging systems

However, no system is 100% secure. You use our services at your own risk.

10. Data Retention

We retain your information:

• As long as necessary to provide services
• To meet legal, tax, or regulatory requirements
• For dispute resolution and fraud prevention

When no longer required, data is securely deleted or de-identified.

11. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Withdraw consent for certain uses
• Opt out of marketing communications

To make a request, contact us at: hello@zoomly.au

12. Cookies & Tracking Technologies

We use:

• Cookies
• Pixels (Meta, Google)
• Analytics tools

These help us:

• Understand user behaviour
• Improve performance
• Deliver targeted ads

You can control cookies via your browser settings.

13. Third-Party Links

Our website or app may link to third-party services.
We are not responsible for their privacy practices.

14. User-Generated Content

If you post content (reviews, comments, etc.):

• It may be publicly visible
• We cannot control how others use it

15. Children & Dependents

Where you provide information about a Dependent:

• You confirm you have authority to do so
• We handle their data with heightened care

16. Complaints

If you have a concern:

1. Contact us at hello@zoomly.au
2. We will investigate and respond promptly

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.

18. Contact Us

Zoomly Ride Pty Ltd
Email: hello@zoomly.au