Getting out, with someone alongside you
Outings, errands, appointments, shopping and the social side of the week. You decide where you are going and what happens when you get there. Your Support Partner is there to make it possible, not to run it.
What this covers
This is the support most people start with, and it is the one that changes a week the fastest. It covers the things a plan usually calls community participation and you would call having a life: the coffee, the class, the appointment you have been putting off because getting there is the hard part. Worth knowing before you book: your funding pays for the support, not for the activity, so the coffee and the ticket are yours.
- Outings, errands, appointments and community activities, led by you
- Recreation, events and getting into community facilities
- One to one company, conversation and shared hobbies, pointed at your goals
- Visiting friends and family, and social time at home or out
- Help navigating and taking part in the community
- Coming to appointments with you, including check in, finding the place and waiting with you
- Communication support at your direction, including taking notes if you want them
- Shopping with you, while you keep control of the decisions and the payment
- Working out a shopping list together
- Finding and comparing items, at your direction
- Bagging and carrying a reasonable load
- Checkout support, without ever handling your PIN or keeping your card details
- Transport to and from the activity, where transport is part of the booking
- Ordinary help with mobility aids that does not involve lifting or transferring you
What we do not do
Two of these are worth saying out loud. Your Support Partner will not touch your money, and they will not go shopping without you. Both protect you, and both are firm.
- Shopping, errands, collection or delivery when you are not there
- Handling your cash, cards, PIN, online banking or accounts
- Financial advice, or deciding a purchase for you
- Heavy, hazardous or unsafe purchases
- Company that is not connected to your support goals
- Arranging or facilitating personal relationships
- Medical, clinical, legal or financial advice, or explaining a diagnosis or treatment to you
- Consenting or deciding on your behalf, or advocating beyond what you have asked for
- Group or centre based programs, overnight trips, respite or accommodation
- Counselling, therapy, crisis support, behaviour support plans or restrictive practices
- In water, adventure or high risk activities that need specialist qualifications
- Paying for your tickets, food, purchases or the ordinary cost of the activity
What it looks like
The appointment you kept putting off
Picked up at 9:15, driven there, walked in, checked in, and someone sitting with you until you are called. Home again after.
The weekly shop, done your way
List made together, aisles walked at your pace, items compared while you decide, and you tap your own card at the checkout.
A Saturday that is actually yours
The market, a mate's place, or the thing you have been meaning to get to. Booked in the app the same as anything else.
How it is funded
This sits in the 0125 Participate Community billing group, under Core supports, assistance with social and community participation. If you are plan managed or agency managed, we invoice your plan. If you are self managed, we invoice you.
Questions people ask
Can my Support Partner take me somewhere and leave?
No. They stay with you for the booking. That is the difference between this and a rideshare.
Do you pay for my ticket or my coffee?
No. The NDIS funds the support, not the cost of the activity. You cover your own entry, food and purchases.
Can they do my shopping while I stay home?
No. You need to be there. Shopping without you is outside what we do, and it is also outside what this support is funded for.
What if I want them to hold my card so it is easier?
They will not, and you should not be asked to offer. No Zoomly Support Partner handles your cash, card, PIN or accounts, at any time.
Zoomly lives in your pocket
Book a ride, book a Support Partner, or book both. See who is free right now, watch them on the way, and rebook the good ones with one tap.
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