Talk to a human
A person answers. No phone tree, no ticket number.
Ring us
1300 918 981
8am to 4pm, Monday to Friday.
Straight to a person, and they can see your bookings while you talk.
Send us a message
Fill in the form below and a person comes back to you. It takes about a minute and there are no wrong answers.
Tell us what you need
Fill this in and a person comes back to you. It takes about a minute, and there are no wrong answers.
Feedback and complaints
If something went wrong, tell us. You can do it here through the form, on 1300 918 981, or in the app, and you can do it anonymously.
What happens next is set out in our Incident Management, Mandatory Reporting and Safeguarding Policy, held in the app with the rest of our terms.
We look at it, we tell you what we are doing about it, and we tell you the reasons for the outcome. You can bring a support person to any conversation about it, and nobody is treated differently for raising something. If you are not happy with how we handled it, you can ask us to review it.
You can also go straight to the NDIS Quality and Safeguards Commission on 1800 035 544, TTY 133 677, or at ndiscommission.gov.au. They are the independent regulator and you never need our permission to contact them.
Media and partnerships
Use the form and pick Something else, or A community or business organisation for partnerships. It reaches the right person either way.
Go to the form →Business details
Zoomly Ride Pty Ltd t/a Zoomly
ABN 49 676 476 832
Level 3, 331 High Street, Penrith NSW 2750
Registered NDIS provider. We do not publish our provider registration number here. Plan managers and coordinators can ask us for it.